Innway Support > Innway account > New Innway is paired with another account
This might happen if you purchased a used Innway and the previous user did not delete their Innway from their account. We do not resell used Innway devices. However, there are vendors selling used Innway products on eBay and Amazon. We do not recommend purchasing from them as they are unable to provide the warranty coverage you will get if you purchased directly from us.
If you purchased from us and encounter this issue, it is probably due to an error during the pairing process. Follow these steps to resolve the issue:
- Delete the Innway app.
- Restart your phone.
- Download the Innway app again.
- Press and hold the Innway button for at least 20 seconds to reset it.
- Try the pairing again.
If you still see the same message, contact customer support to resolve the problem.