Location services

Why does Innway need location services?

The Innway app uses location services to show you the last seen location of your Innway and to record the last seen location when your Innway disconnects.

Innway devices are Bluetooth trackers. Unlike GPS trackers that come with GPS built-in, Bluetooth trackers relies on apps that uses your phone’s GPS. When the Innway app detects that your Innway is disconnected, it will record the current location of your phone as where your Innway was last seen.

Can I turn off location services?

Yes, you can. 

Launch the Innway app, go to the Device settings screen, and disable Display user location. Doing so would not affect the other functions of the app and Innway, such as separation alerts or remote trigger features. However, you will not be able to see the last seen location of your Innway.

I misplaced my Innway. How do I find it?

You can use the Innway app on your phone to find your Innway. Check whether your Innway is connected.

If the app shows a green dot, your Innway is connected, You can make it ring or follow the signal strength indicator.

If the app shows an orange dot, your Innway is disconnected. You can navigate to the last seen location.

Find with sound

When your Innway is within Bluetooth range, you can use the app to make it ring to help you find it.

  1. Launch the Innway app. The app should show the Innway as connected with a green dot. If it says disconnected and shows an orange dot, it means the Innway has been disconnected and is out of range.
  2. Tap on the Ring my Innway button at the bottom of the screen.
  3. Your Innway would ring if it is within Bluetooth range. Follow the sound to find your Innway.
  4. If your Innway doesn’t ring, it is most likely out of range. The map will show the last seen location of your Innway.

Find with signal strength

If you tried ringing your Innway but you can’t hear its ringing, you can try to locate it using the signal strength indicator.

  1. Launch the Innway app. The app should show the Innway as connected with a green dot. If it says disconnected and shows an orange dot, it means the Innway has been disconnected and is out of range.
  2. There is a signal strength indicator on the device list on the right of each connected Innway. More filled bars indicate stronger signal.
  3. Move around the area and watch the signal strength. The stronger the signal, the closer you are to your Innway.

Navigate to last seen location

When your Innway disconnects, the app drops a pin at its last seen location. You can navigate to the location to find your Innway.

When the last seen location is available, there will be an arrow next to the orange dot. Tap on arrow and the app will switch to your preferred map app so you can navigate to the location.

Why is my Innway location wrong?

The Innway app uses your phone’s GPS signal to get the location. If your internet connection is poor your phone’s GPS location would not be as accurate.

If you were moving fast, such as on a car or train, there might be a lag in the location update.

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