Caring for my Innway

Innway Support > FAQ > Caring for my Innway

What should I do if I spill water on my Innway?

Innway devices are sealed and thus is water resistant. In fact, all Innway devices can be dunked in water, except for the Innway Accent. The leather of the Accent is splash proof. Avoid immersing the Accent in water.

Rechargeable Innway

Innway Card Find My and Innway Card Classic are rated IP68 waterproof. This means they can be immersed in water.

If you spill water on your Innway, simply wipe it dry. It will work. Ensure that the charging contact points are dry before you attempt to charge it to avoid damaging the Innway.

Replaceable battery Innway

Innway Tag uses a replaceable battery and is rated IP67 waterproof. This means it can be immersed in water.

You don’t need to worry about spilling water or dropping your Innway Tag in water. However, after you open up the Innway Tag to replace its battery, take care to ensure that it is sealed watertight so that it doesn’t lose its waterproof capabilities.

How do I turn my Innway on or off?

You only need to turn on your Innway when you first set it up. Once turned on, the Innway stays powered on until it runs out of battery. It is not possible to turn off an Innway once it is turned on. You can reset the Innway by pressing and holding its button for 20 seconds. You will hear a double beep to indicate it has reset.

What is Innway’s maximum and minimum working temperatures?

The minimum temperature Innway operates at is -15° Celsius (5° Fahrenheit).

The maximum temperature Innway operates at is 40° Celsius (104° Fahrenheit).