General usage

How to reset my Innway?

In the rare instances you need to reset your Innway, press and hold the Innway’s button for around 20 seconds until you hear two beeps.

If you are having issues with your Innway and you have access to another Innway, you can use it to test whether it is a device or software problem. If the other Innway works fine on the same phone, it is likely a problem with your Innway. Reset the Innway and the problem usually goes away.

Can I use my Innways with RFID-blocking cases?

You can use your Innway with RFID-blocking cases by attaching the Innway outside the case.

RFID-blocking materials will cut off Bluetooth signal and prevent your Innway from connecting with your phone. Placing your Innway in RFID-blocking cares will make it disconnect and ring both your phone and Innway.

I misplaced my Innway. How do I find it?

You can use the Innway app on your phone to find your Innway. Check whether your Innway is connected.

If the app shows a green dot, your Innway is connected, You can make it ring or follow the signal strength indicator.

If the app shows an orange dot, your Innway is disconnected. You can navigate to the last seen location.

Find with sound

When your Innway is within Bluetooth range, you can use the app to make it ring to help you find it.

  1. Launch the Innway app. The app should show the Innway as connected with a green dot. If it says disconnected and shows an orange dot, it means the Innway has been disconnected and is out of range.
  2. Tap on the Ring my Innway button at the bottom of the screen.
  3. Your Innway would ring if it is within Bluetooth range. Follow the sound to find your Innway.
  4. If your Innway doesn’t ring, it is most likely out of range. The map will show the last seen location of your Innway.

Find with signal strength

If you tried ringing your Innway but you can’t hear its ringing, you can try to locate it using the signal strength indicator.

  1. Launch the Innway app. The app should show the Innway as connected with a green dot. If it says disconnected and shows an orange dot, it means the Innway has been disconnected and is out of range.
  2. There is a signal strength indicator on the device list on the right of each connected Innway. More filled bars indicate stronger signal.
  3. Move around the area and watch the signal strength. The stronger the signal, the closer you are to your Innway.

Navigate to last seen location

When your Innway disconnects, the app drops a pin at its last seen location. You can navigate to the location to find your Innway.

When the last seen location is available, there will be an arrow next to the orange dot. Tap on arrow and the app will switch to your preferred map app so you can navigate to the location.

I misplaced my phone, how can I find it?

When the Innway is within Bluetooth range of your phone, you can press the Innway’s button to make your phone ring, even if it is on silent. This is very useful when you misplace such as when you left your phone on the sofa, in a coat or in your bag.

Why does it say that my Innway is paired with another account?

This might happen if you purchased a used Innway and the previous user did not delete their Innway from their account. We do not resell used Innway devices. However, there are vendors selling used Innway products on eBay and Amazon. We do not recommend purchasing from them as they are unable to provide the warranty coverage you will get if you purchased directly from us.

If you purchased from us and encounter this issue, it is probably due to an error during the pairing process. Follow these steps to resolve the issue:

  1. Delete the Innway app.
  2. Restart your phone.
  3. Download the Innway app again.
  4. Press and hold the Innway button for at least 20 seconds to reset it.
  5. Try the pairing again.

If you still see the same message, contact customer support to resolve the problem.

What to do when my Innway does not pair with my phone?

Ensure that you place the Innway next to your phone. If you are still having problems pairing, try the following steps:
 
  1. Reset Bluetooth. Turn off Bluetooth and wait for 10 seconds. Enable Bluetooth again. Try pairing again to see if it resolves the problem.
  2. Reboot your phone. Turn off your phone and wait for 10 seconds. Turn on your phone again. Try pairing again to see if it resolves the problem.
  3. Check your Innway. Press the button on your Innway. If the LED light does not light up, it means your phone is out of battery. Charge your Innway and try again once it is fully charged.
If you still encounter problems after trying these steps, please contact us.
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